 |
| Apple's iPhone 5. |
iPhone 5 gets thumbs up from Consumer Reports
Updated 02:53 PM Oct 07, 2012
SAN FRANCISCO - Consumer Reports, the influential reviewers'
group that blasted the iPhone 4 for a faulty antenna, on Friday gave
Apple's latest smartphone a thumbs-up despite echoing widespread
complaints about its patchy mapping service.
The
organisation, which in 2010 withheld its recommendation for the iPhone
because of spotty reception when the gadget was held in a certain way,
said laboratory tests confirmed that the new iPhone 5 ranked among the
best smartphones but its mapping function clearly fell short.
Apple's latest iPhone, sporting a larger 4-inch screen and 4G
capability, drew scathing reviews for glaring errors in a new,
self-designed mapping service. Chief Executive Tim Cook apologised last
week and directed users to rival services run by Google and others.
"Despite the widespread criticism it has received, Apple's new
Maps app... is competent enough, even if it falls short of what's
available for free on many other phones," reviewer Mike Gikas wrote on
the group's website on Friday.
"As Apple has recently
apologised and promised to fix these and other map glitches, we expect
the Map app to improve in time," he wrote.
Apple's shares were down 1.3 per cent at US$658.43 in early afternoon trade on Nasdaq.
The consumer electronics juggernaut began selling its latest
smartphone last month. Sales of over 5 million in its first three days
in stores fell short of outsized expectations as it struggled with
supply constraints.
Its homegrown Maps - stitched together
by acquiring companies and employing data from a range of providers
including TomTom NV and Waze - was introduced with much fanfare in June
by software chief Scott Forstall. It was billed as a highlight of the
updated iOS 6 software.
Errors and omissions quickly
emerged after the software was rolled out. They ranged from misplaced
buildings and mislabeled cities to duplicate geographical features.
Users also complained that the service lacked features that made Google
Maps so popular, such as public transit directions and street-view
pictures.
The last time Apple faced such widespread
criticism - including from Consumer Reports - was during 2010's
"Antennagate" furor, when users complained of signal reception issues on
the then-new iPhone 4. This year the consumer group, which reviews
everything from cars to kitchen appliances, also warned initially that
Apple's new iPad threw off too much heat.
A defiant Steve
Jobs at the time rejected any suggestion the iPhone 4's design was
flawed, but offered consumers free phone cases at a rare, 90-minute
press conference called to address those complaints.
"Now
that our auto experts have completed their tests, including some carried
out some days after the launch, they describe the app as relatively
streamlined, and concluded that it generally provides clear guidance,
including voice and on-screen directions," Mr Gikas wrote.
"However, they did find that it lacks the details, traffic data, and
customization options offered by the free Google navigation app found on
Android phones." REUTERS
Source: www.todayonline.com
Read more...